What happens if the vehicle arrives damaged?

We inspect 50+ points pre-shipment with photos/video; damage is rare, but if it occurs, we cover it via insurance and arrange compensation or replacement.

At RuggedRides Export, we minimize the risk of damage before your vehicle ever ships. Every unit undergoes a 50+ point pre-shipment inspection, and you receive photos and a walk-around video for approval. We also use RoRo or container shipping with proper lashing to protect your truck during transit.

In the unlikely event that damage occurs during shipping, our freight insurance covers the repair or replacement cost. You simply document the damage upon arrival (photos and a survey report), and we file the claim with the carrier on your behalf. We have handled shipments to 27 countries, and our process ensures quick resolution—typically within 2-3 weeks for claims.

For full peace of mind, ask us about our insurance options when you order. Contact us on WhatsApp +86 15556920288 or use our live landed-cost calculator to plan your purchase.

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